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Frequently Asked Questions

Why do I only get sound when playing a video? Why can't my player connect ? why does it keep buffering? Why is video quality poor ? What is buffering? Why my video sometimes shows buffering? I am using Windows Vista and I can't connect How many channels do I get to watch? I cancelled my subscription. Can I use my prior account information to subscribe again? I don't have access even though i paid using PayPal Can I use my GhanaWeb, OBE TV or Akwaaba-dating account and watch TV on NjoyOnline.com? I subscribed through GhanaWeb. How do I watch TV?

Troubleshooting / Technical Support

Why do I only get sound when playing a video? Why can't my player connect ? why does it keep buffering? Why is video quality poor ? What is buffering? Why my video sometimes shows buffering? The video keeps buffering. What does that mean?

Account Help

Can I use my GhanaWeb, OBE TV or Akwaaba-dating account and watch TV on NjoyOnline.com? How do I change my account password? Can I use my account from any location? Why cant I login? Why haven't I received any confirmation email?

Billing & Payments

How does your billing operation work? How much does the online TV cost? I don't have access even though i paid using PayPal What are my bill payment options?

Subscription Help

How do I change/upgrade my NjoyTV channel or package? How many channels do I get to watch? I cancelled my subscription. Can I use my prior account information to subscribe again? I subscribed through GhanaWeb. How do I watch TV? How do I subscribe?

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