How do I subscribe? Subscribing to our pay TV is very simply.

1. If you haven't done it yet, create an account
2. Login to your account.
3. Click "Subscribe Now".
4. Choose your desire package and click "Checkout". I cancelled my subscription. Can I use my prior account information to subscribe again? Yes, only if your account has not been blocked. To subscribe, sign in with your account details, click on "Subscribe now" and follow the instructions Why can't my player connect ? why does it keep buffering? Why is video quality poor ? There are many variables involved in the complex process of streaming audio and video across the internet, and any number of those variables can cause problems in the streaming process resulting in loss of connection, extensive buffering or poor audio / video quality. Most often, network congestion is the primary reason for quality of service and player connection issues. This is the first place to start when troubleshooting streaming video problems. If you have a slower connection. I don't have access even though I paid using PayPal Instant access is not possible with PayPal eCheck. eCheck normally takes 3-5 days for PayPal to clear. For instant access please add a credit card to your PayPal account and set your credit card as your Primary Why haven't I received any confirmation email? You may not have received an e-mail sent by our automated system because of the following reasons:

• - Your mail server is delayed in delivering the e-mail
• - Your junk mail filter caught the confirmation e-mail before it could reach you

We suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox, and alter them accordingly. These filters have been known to impede delivery of our confirmation e-mail. Additionally, you may want to add our e-mail address support@njoyonline.com and customer.service@njoyonline.com to your list of trusted addresses. What is buffering? Players that read streaming media must first process a certain amount of the stream (at least one packet) in order to display anything. The buffer is a word for computer memory that stores digital information that will later be processed. The computer memory can either be in the form of RAM or a partial temporary file that the media player constructs from the stream. How can I watch online TV on my television set? Currently our IPTV setup-boxes are only being distributed in The Netherlands. For users outside The Netherlands, its still possible to connect the internet TV to your television set. For more information visit this site http://www.weethet.nl/english/video_connect_pc2tv.php I am using AOL as my browser and it is not working. What next? Earlier version of AOL browsers are not recommended for viewing of the channels we provide. In some cases AOL 9 and above will work normal, provided you have the right plug-ins installed on your system. NjoyOnline .COM however recommends Internet Explorer 8 and above. I've forgotten my password... If you still use the email address you registered when you first created your account, you can reset your password:

1.Go to the Forgotten your password page.

2.Enter your registered email address and click Submit. This is the email address you used when you created your account. We will send you an email with a password token to reset your password.

3.Check your email inbox for an email from us entitled NjoyOnline .COM Password token. If you can't find it, remember to check your junk or spam folders. The email can take up to 30 minutes to reach you and it must be used within six hours.

4.Open the email and click the temporary code link. If the temporary code link does not work, click the second link entitled enter the code manually. This takes you to a web page where you can enter the temporary code contained in the email. Copy and paste this code into the box (make sure you don't include any spaces at the end) and click Submit.

5.Enter a new password. Your new password must be between 6 and 20 characters long, and must include at least one number and one letter. Enter the password a second time.

6.Click Change password and sign me in.

That's it! Your password has been reset. You can now sign in to NjoyOnline .COM with your new details. How do I cancel my PayPal subscription? 1. Log in to your PayPal account.
2. Click "History" under "My Account" at the top of the page.
3. Start a search and change the dates so you start the search from the date before you started your subscription.
4. Use the filter drop down to select "subscriptions".
5. Click "Details" or the name of subscription you wish to cancel.
6. Depending on the type of subscription page you are on, you will have a few ways to cancel.

- If available, Click "Cancel Profile" which appears in top left of screen under the mercant's name.
- If available, Click "Cancel Subscription". This button appears at the bottom of the page.

7. Confirm the choice by clicking "Cancel Subscription" or "Cancel Profile" as requested.